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Q. Is Corporate and fleet transport an option? |
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A. Yes, we transport cars for hundreds of dealers, new and used, and wholesale buyers in addition to auto auction moves. |
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Q. How long will it take to receive my vehicle? |
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A. The delivery of your vehicle depends on the exact distance from pick-up through delivery, as well as any unforeseen obstacles that may delay the process. Depending on truck availability, loading time varies between the same day to 4 days thereafter. A coast to coast move may take from 10-14 days. Most trips take between 3-7 days. Should delays occur due to traffic, inclement weather, truck breakdowns, and other unforeseen events, you will be notified at once. However, please keep in mind that pick up dates and delivery dates are estimated and are not guaranteed. |
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Q. Is the delivery time guaranteed? |
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A. Unfortunately, we cannot guarantee delivery time unless you pay for the expedite service. We try very hard to get your car to you as quickly as possible. |
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Q. What does Expedite Service mean? |
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A. Expedite service is a specialized car transport service. Your vehicle will be loaded right away for a premium. This rate will be specialized for you and your needs. Call us to discuss if you need this service. We are one of the few companies which can make that happen for you. |
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Q. Is US Auto Shippers insured? What type of insurance do you carry? |
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A. All of our carriers maintain two policies which are required by law to transport cars. There is a $1,000,000 liability policy and a $250,000 cargo policy per truck. |
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Q. What happens if my vehicle is damaged during shipment? |
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A. All carriers have a $500 deductible which is to be paid by the customer and excluding your shipper agreement, the rest of any damage fees are covered by the carrier. Acts of God, rocks and pebbles striking the vehicle while in transit are not covered. We use open carriers that are not enclosed transports so your vehicle is open to the elements. We fill out a detailed condition report so the customer has an exact awareness of what damages, scratches, dents, dings, cracks, paint chips or any blemishes may be on your car when we pick it up. All damages must be noted immediately at the time of pickup and delivery with the driver. The condition report must be signed upon delivery of the vehicle in order to substantiate any damage claims. |
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Q. How far in advance must the vehicle be scheduled for transport? |
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A. During the busy season months from October through May, you should book as soon as possible. Early reservations get higher priority when we dispatch your vehicle for transport. |
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Q. Will the delivery of my vehicle be delayed during busy season? |
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A. It can be delayed if your order is not placed in advance. All orders done in advance will be given priority during the busy season. |
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Q. What contents are permitted to be in my vehicle during shipment? |
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A. Your vehicle may contain up to 100 lbs in the truck and nothing on the back seats or front seats. You can store soft goods such as clothing on the floor boards behind the seats and up to the seat level. Department of Transportation (DOT ) and homeland security regulations stipulate that all auto carriers are only allowed to transport vehicles and not personal belongings. Please make sure when you are shipping your car that you adhere to these rules. |
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Q. Who do I contact if I need to change the pick up or delivery dates? |
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A. Please call our office, Monday through Friday during business hours and one of our associates will update your order. |
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Q. What is the payment procedure? |
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A. Accepted forms of payment include Visa, MasterCard, cash, cashiers check and money order. Company checks are accepted only by prior company approval. |
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Q. What is the price to move my vehicle? |
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A. all quotes are furnished upon request. Your vehicle size and distance will determine your price. |
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Q. What are the advantages in working with a broker? |
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A. Our resources include car carriers of all sizes and types that are available to meet your specific vehicle transport requirements. A multitude of options are also available to meet your exact needs whether you wish to have your car delivered directly to your door or you wish to pick your car up at one our terminal locations across the country. Brokers work with a variety of trucking companies that go to many destinations all over the USA. By having many transport resources available you are ensured your vehicle is delivered just when it is needed. We have also owned many trucks over the years and we know what carriers are running effectively and competently. We know the business. We are your advocate and we know how to make your move work as cleanly as possible. |
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Q. How is the order placed? |
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A. We can take the order directly over the phone. Call 954-374-8917. You may also use our online order form and an associate will bet back to you with a quote. |
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Q. What discounts are available if any? |
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A. If you ship more than one vehicle at a time, you are eligible to receive a discount. |
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Q. Are any incentives offered upon referral of business to US Auto Shippers? |
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A. Many of our happy clients are eager to refer us to their friends and family. You’ll receive an open coupon discount for your next transport with us |
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Q. What happens after the order is placed? |
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A. The order is given to the dispatch department to be assigned to the next available truck going to your destination. |
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Q. Why does the auto transport price vary from company to company? |
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A. The auto transport industry consists of many brokers and trucking companies transporting cars. Most quotes do remain around the same price point. If your quote varies from the norm by being very low or very high, various problems may occur. If the price is very high, the company you are dealing with is not a solid and professional company. You ought to check their insurance record and references. If the transport price is too low, you run the possible risk of delay in the move, or it may not be picked up by a good carrier. You get what you pay for. The most important thing here is to get your car where it needs to go when you want it to happen. Unfortunately there are an abundance of small mom and pop truckers/ owner operators that don’t operate professionally. At US Auto Shippers it is our job to weed out those companies and provide you with the best in the business to move your car. Remember we are your advocate throughout this process making this a smooth move for you. |
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Q. Must I be present for the delivery of my vehicle? |
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A. You should be there, however you can assign someone else to be there to pick up your car. Many times, though, people leave the keys in the glove compartment or under the driver’s side mat. |
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